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Android

> Samsung, Google Pixel, Xiaomi, etc.

Guide for Viewing & Updating Account Details on GameSafe

Overview:

Through the Account Details tab, you can view and update certain information linked to your GameSafe account. Some fields, such as the email address, cannot be edited, while others like phone number, gender, zip code, location, and timezone can be updated. Here’s how to access and manage these details on the web, iOS, and Android, along with potential issues you may face and how to resolve them.

Steps:

1. Login to GameSafe:

Open the GameSafe app on your Android device.

Enter your credentials to log in.

2. Navigate to Settings:

Tap the "Settings" icon from the dashboard menu.

3. Access Account Details:

In the settings menu, tap "Account Details."

4. View and Update Fields:

Email Address: This will be displayed but cannot be edited.

Phone Number, Gender, Zip Code, Location, and Timezone: Tap on each field to update the information if needed.

5. Save Changes:

Once you’ve updated the fields, tap "Save" to apply the changes.

Troubleshooting Tip:
Issue:
If you cannot save the changes, you might encounter an error due to incorrect formatting or missing data.
💡
Solution:
Review all fields to ensure accuracy. Make sure your phone number, zip code, and other details meet the required format. Ensure you have a stable internet connection and try again.
Troubleshooting Tip:
Issue:
If your timezone doesn't update or shows a different time than expected, it might be a device-specific issue.
💡
Solution:
Go to your device settings and ensure your system timezone matches the one selected in the GameSafe app. Rebooting the app can also help resolve timezone mismatches.

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