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Android

> Samsung, Google Pixel, Xiaomi

Guide for Using the 'Subscription Details' Feature

The "Subscription Details" section in GameSafe provides parents with an overview of their current subscription status, including its validity, renewal date, and how to cancel it depending on the payment method used (Stripe, Google Play, or Apple Pay).

This guide will walk you through how to view and manage your subscription across different devices, and what to do if you need to cancel your subscription.

Steps:

1. Open the GameSafe Parent App:

Open the GameSafe app on your Android device.

2. Access the Settings Tab:

Tap on the Settings tab at the bottom-right corner of the screen.

3. Go to ‘Subscription Details’:

Scroll through the settings and select "Subscription Details."

4. View Subscription Information:

You will be able to check:

Subscription Status: Active or expired.

Validity: The date your current subscription ends.

Renewal Date: If applicable, this is the date your subscription renews.

5. Cancel Subscription (If Purchased via Google Play or Stripe):

If the subscription was purchased through Google Play or Stripe, you can cancel it directly in the app by tapping "Cancel Subscription" under the subscription details. This will either cancel your Google Play or Stripe subscription accordingly.

What Happens After Cancellation?

After you cancel your subscription:

Your subscription will remain active until the end of the current billing cycle.

You will not be charged again, and your subscription will not renew.

Troubleshooting Tip:
Issue:
The subscription status is not displaying correctly.
💡
Solution:
Refresh the page or restart the app. Ensure you are logged into the correct account. If the issue persists, contact GameSafe support for assistance.
Troubleshooting Tip:
Issue:
Parents are trying to cancel an Apple Pay subscription via the web or Android app but are unable to do so.
💡
Solution:
Apple Pay subscriptions must be managed and canceled through the iOS app. If you're attempting this on another platform, switch to the iOS app to proceed with cancellation.
Troubleshooting Tip:
Issue:
The "Cancel Subscription" button does not appear in the app or web.
💡
Solution:
Ensure the subscription was purchased via Stripe or Google Play (for web and Android) or Apple Pay (for iOS). If the button is still missing, try restarting the app or web browser. Contact support if the issue remains.
Troubleshooting Tip:
Issue:
You canceled your subscription, but it's still listed as active.
💡
Solution:
Subscriptions remain active until the current billing cycle ends. If your subscription does not update after the billing cycle ends, contact GameSafe support.
Troubleshooting Tip:
Issue:
You accidentally purchased the subscription on the wrong platform (e.g., bought via Apple Pay but you primarily use Android).
💡
Solution:
Cancel the subscription via the platform where it was purchased (e.g., Apple Pay, Google Play, or Stripe) and re-purchase the subscription on your preferred platform.

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