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GameSafe Help Guide: Resetting Your Password
Step-by-Step Instructions:
- Open the GameSafe app on your iOS device.
- On the login screen, tap "Forgot Password?".
- Enter your Email Address linked to your GameSafe account.
- Tap "Send Verification Code".
- Check your email for the 6-digit verification code.
- Enter the code in the designated field within the GameSafe app.
- If you didn’t receive the code, tap "Resend Code" and check your email again.
- Once the code is verified, you'll be directed to the "New Password" screen.
- Enter your New Password and Confirm New Password.
- Password Requirements:
- Minimum Length: 8 characters
- At least 1 Number (0-9)
- At least 1 Uppercase Letter (A-Z)
- At least 1 Lowercase Letter (a-z)
- At least 1 Special Character from the following:
^ $ * . [ ] { } ( ) ? - " ! @ # % & / \ , > < ' : ; | _ ~ + = - Non-leading and non-trailing space characters are also treated as special characters.
- Tap "Change Password" to complete the password reset process.
- You will be redirected to the login screen where you can sign in using your new password.
Troubleshooting Tip:
⛔
Issue:
* Verification code not received.
💡
Solution:
* Check all folders in your email (including spam/junk) and tap **"Resend Code"** if needed.
Troubleshooting Tip:
⛔
Issue:
* Difficulty creating a new password.
💡
Solution:
* Double-check that your password fulfills all the requirements listed.
Troubleshooting Tip:
⛔
Issue:
* App performance issues such as freezing or crashing.
💡
Solution:
* Close the app and reopen it, or restart your device to refresh the app.
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